Software Development
·
Skopje
Incident Manager
Ready to turn your expertise into impact? Apply now and lead the way!
Are you the person everyone counts on when things go wrong? The one who stays calm, finds solutions, and keeps everything on track? If so, it’s time to take your skills to the next level.
In this role, you’ll play a key part in building smarter systems, staying ahead of potential risks, and keeping operations running smoothly for businesses that rely on us every day. You’ll lead a team to solve tough challenges, improve incident management, and create solutions that set a new standard for reliability and security.
So, if you like to
- Lead a team by guiding and supporting engineers to solve problems and work efficiently;
- Make a difference by helping the companies stay secure by fixing issues and preventing disruptions;
- Improve systems and look for ways to simplify processes and make things run better;
- Solve problems by staying calm under pressure and figuring out practical solutions.
As an Incident manager, you will
- Take the lead by managing how incidents are handled and ensure the team is focused on the plan;
- Stay ahead of issues by working with the team to identify, categorize, and prioritize incidents affecting systems, ensuring data security and reliability;
- Fix the root cause and analyze incidents to identify the reason and implement preventive measures that improve system reliability and security;
- Work together with the team to build strong, dependable relationships with your team and clients to ensure smooth, successful outcomes;
- Manage the risk by proactively monitoring systems to identify vulnerabilities, ensuring timely updates and maintenance of hardware and software;
- Report and monitor the outcomes by developing dashboards, tracking system performance, and delivering clear, actionable insights through accurate team reporting;
- Maintain service reliability by leading efforts to ensure uninterrupted service during incidents, ensuring the team meets SLAs and delivers on customer expectations.
The skills that set you apart
- Experience with monitoring tools such as Domotz, Auvik, or similar systems;
- Strong understanding of incident management frameworks and structured resolution processes;
Ready to make an impact? Apply now and take the next step in your career!
- Teams
- Software Development
- Locations
- Skopje
Contact
Srna Milosovska
Talent Acquisition & Talent Management Lead
–
Recruitment & Talent Development
Skopje
Why work with us?
-
Meaningful projects
We’re committed to working on projects that motivate our employees. We aim to staff our people into projects where we empower them to be owners and innovators with a systematic and engineering approach. -
Stimulating organization
We encourage people to pursue their ambitions and aspirations thanks to various career development and learning opportunities, such as personalized career programs, internal job mobility, contributing to intrapreneurial and cross-entity projects, and other initiatives. That is how we enable them to expand their scope of responsibilities, broaden their skills and expertise, and enrich their experience. Besides, the nature and diversity of IBORN projects offer boundless opportunities for people to thrive, grow and discover new horizons. -
A knowledge economy
Thanks to the distinctive profiles, skills, and experiences of our people, we have established a true “knowledge economy” where each person can express their talent and where each new idea that someone contributes can inspire another. At IBORN, learning from one another and sharing experiences – both successes and failures – are always encouraged. Our ambition is to always surpass the ordinary, to strive for excellence, inspired by creativity and innovation, and driven by challenges. This makes IBORN a place where you can learn, develop and explore your full potential. -
Growth & Development
In a sector as dynamic as the software industry, challenging ourselves and being open to the world around us is absolutely essential. We have a sharp focus on our employee skills development initiatives that are based on continuity and following the latest technologies and the personal pace and ambitions of the employee. With support from their mentor and our Talent Development Manager, employees play the lead role in their career growth. -
Encouraging risk-taking and pushing boundaries
At IBORN we never settle for the ordinary and continually explore new ideas. The engineering approach is one of our main values and guides everything we do. This challenges us to constantly push limits in the quest for excellence that defines our world. When you join IBORN you become part of a community of talents who shape remarkable teams. -
Winning together!
IBORN is home to bright minds and exceptional professionals with unique identities. They have flourished over the years because they are passionate about their work and the outstanding quality products and services they provide for our customers. They also thrive thanks to continuous learning and innovation coupled with a deep respect for the team in which they operate.
About IBORN.NET
Founded in
2012
Co-workers
110
Software Development
·
Skopje
Incident Manager
Ready to turn your expertise into impact? Apply now and lead the way!
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